Privacy Policy

Information We Collect

Personal Information You Provide

When you interact with soleraphonix's financial scaling platform, we collect information that you voluntarily share with us. This includes your name, email address, phone number, and business details when you sign up for our services. We also gather information when you contact our support team, participate in webinars, or engage with our educational content.

For our business scaling programs, we may collect additional professional information such as your company size, industry sector, revenue details, and specific business challenges you're facing. This information helps us tailor our educational content and recommendations to your unique situation.

Automatically Collected Information

Our platform automatically collects certain technical information when you visit soleraphonix.world. This includes your IP address, browser type, device information, operating system, and general location data. We track how you navigate through our site, which pages you visit, and how long you spend engaging with different sections of content.

How We Use Your Information

We use your personal information primarily to deliver our business scaling education services effectively. This means providing you with relevant learning materials, sending course updates, and connecting you with appropriate resources based on your business needs and goals.

• Delivering personalized educational content and program recommendations
• Processing enrollments and managing your learning progress
• Sending important updates about courses, schedules, and platform changes
• Providing customer support and responding to your inquiries
• Improving our platform based on user behavior and feedback
• Conducting research to enhance our educational methodologies
• Ensuring platform security and preventing fraudulent activities

Information Sharing and Disclosure

Third-Party Service Providers

soleraphonix works with carefully selected third-party service providers to deliver our services effectively. These partners may have access to your personal information only to perform specific functions on our behalf, such as payment processing, email delivery, or data analytics. All service providers are required to maintain strict confidentiality and security standards.

Our current service providers include cloud hosting companies, email marketing platforms, customer relationship management systems, and analytics providers. Each provider operates under contractual obligations to protect your data and use it only for specified purposes related to our business relationship with you.

Legal Requirements

We may disclose your personal information if required by law, legal process, or government request. This includes situations where disclosure is necessary to protect our legal rights, prevent fraud, ensure platform security, or comply with regulatory requirements in Canada or other jurisdictions where we operate.

Your Privacy Rights Under Canadian Law

As a Canadian business, soleraphonix complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have significant rights regarding your personal information, and we're committed to helping you exercise these rights effectively.

• Right to access your personal information and understand how we use it
• Right to correct inaccurate or incomplete personal information
• Right to withdraw consent for certain data processing activities
• Right to request deletion of your personal information in specific circumstances
• Right to receive a copy of your personal information in a portable format
• Right to file a complaint with the Privacy Commissioner of Canada

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards designed to maintain data integrity and confidentiality.

Technical Safeguards

soleraphonix uses industry-standard encryption protocols to protect data transmission and storage. All sensitive information is encrypted both in transit and at rest using advanced encryption standards. Our servers are hosted in secure data centers with physical security measures, redundant systems, and regular security audits.

We maintain firewalls, intrusion detection systems, and regular security monitoring to prevent unauthorized access to our systems. All platform access is logged and monitored, with automatic alerts for suspicious activities or potential security breaches.

Organizational Measures

Our team receives regular privacy and security training to ensure proper handling of personal information. Access to personal data is restricted on a need-to-know basis, with role-based permissions and regular access reviews. We maintain detailed policies and procedures for data handling, incident response, and breach notification.

International Data Transfers

While soleraphonix operates primarily in Canada, some of our service providers may process your information in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights and comply with Canadian privacy laws.

Any international transfers are conducted through approved mechanisms such as contractual protections, adequacy decisions, or other legally recognized safeguards. We regularly review our international processing arrangements to ensure ongoing compliance with privacy requirements.

Cookies and Tracking Technologies

soleraphonix uses cookies and similar tracking technologies to enhance your experience on our platform. Essential cookies are necessary for basic site functionality, while analytical cookies help us understand how users interact with our content so we can improve our services.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our platform. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.

Account information is typically retained for the duration of your relationship with us plus seven years for business and tax purposes. Learning progress data is maintained while your account is active plus two additional years. Communication records are kept for three years to support ongoing customer service needs.

Children's Privacy

soleraphonix's business scaling platform is designed for adult professionals and business owners. We don't knowingly collect personal information from individuals under 18 years of age. If we become aware that we've inadvertently collected information from a minor, we'll delete it promptly.

Privacy Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our services after policy updates indicates your acceptance of the revised terms.